Ritik Kashyap

I’m an aviation-focused customer service professional committed to seamless airport operations, safety, and efficient passenger experiences. In my current role, I support daily airport coordination while ensuring compliance with safety, security, and customer service standards.

As a Senior Executive – Customer Services at InterGlobe Aviation Limited (IndiGo), I manage frontline personnel and operational effectiveness through staff duty assignments, team briefings, and rapid adjustments like passenger gate changes. I prepare daily operational reports in compliance with Key Responsibility Areas (KRA) and handle complex operational needs to keep travel environments smooth and secure.

Previously, I served as a Customer Service Executive at IndiGo, addressing passenger inquiries, assisting with bookings, and resolving travel-related issues quickly. I collaborated with team members to uphold high service standards, using strong communication and problem-solving to improve customer satisfaction.

Before that, I worked as a Customer Service Officer with American Airlines, managing passenger inquiries, supporting check-in and boarding, and handling complaints professionally. I bring consistent coordination, a safety mindset, and an upbeat, passenger-first approach to every interaction and operational task.