Ritika Suri

With over 9 years of experience in customer service and operations, I am a dedicated professional with a proven track record in managing teams and enhancing operational efficiency. My journey began as a Customer Service Executive, where I honed my skills in client relations and problem-solving, leading to my role as an Operations Manager at Joel of Pearl Travel Solutions Pvt. Ltd. Here, I successfully managed a team of five, overseeing holiday planning and ensuring seamless operations for both B2B and B2C clients.

In my most recent position as a Technical Advisor at Concentrix Daksh Services, I provided technical support and resolved customer grievances, demonstrating my ability to handle escalations and maintain high customer satisfaction. My proficiency in MS Office and ERP systems, coupled with my strong organizational skills, allows me to adapt to changing situations and drive results effectively. I am passionate about contributing to organizational growth through diligent performance and proactive leadership.