Krishna Banerjee

Managed back-end operations for the Agency channel, reconciling commission disparities and forwarding daily production reports. Administered pre-licensing activities, IRDA training, and documentation for agents, while also monitoring and handling channel complaints.

Issued online and offline policies for various insurance products including Motor, Personal Accident, and Mediclaim. Performed quality checks on sales team documents and managed MIS related to file inwarding, allocation, and cheque bounce reports.

Managed Travel Operations for East India, providing robust support to sales functions for over 200 travel agents. Supported sales in increasing revenue by resolving operations and IT-related problems, including ledger discrepancies and policy issuance.

Assessed claims based on company guidelines and coordinated with service providers for claim processing. Interacted with customers to explain policy conditions and negotiate claim settlements, while also analyzing data for benchmarking.

Interacted with students regarding various courses offered by the institution. Responsible for capturing student interactions and generating MIS reports based on these interactions.

Grade: 1 Division

Completed secondary education, covering a broad curriculum of subjects. Achieved a 1st Division.

Grade: 68%

Completed higher secondary education, focusing on a diverse range of academic disciplines. Achieved 68%.

Completed a Post Graduate Diploma in Mass Communication, acquiring skills in media production, journalism, and public relations. Gained practical experience in various communication strategies.

Commenced Master of Commerce studies, focusing on advanced topics in business and economics. Enhanced understanding of complex financial systems and market dynamics.

Pursued a Bachelor of Commerce degree, gaining foundational knowledge in accounting, finance, and business management. Developed analytical skills relevant to commercial operations.