Open to opportunities

Ritika Prasad

@ritikaprasad

Motivated HR and operations professional with strong talent acquisition, client development, and customer service skills.

India

Message

What I'm looking for

I am seeking a challenging role where I can lead recruitment and HR operations, build partnerships, drive client acquisition, and grow within a collaborative, fast-paced organization.

I am a motivated and punctual HR and operations professional who consistently seeks growth and excellence in fast-paced environments.

With experience across HR, marketing, airport operations, accounts receivable, and customer service, I have hired and onboarded talent, managed employee relations, handled payroll and compliance, and supported smooth passenger and ground operations.

I have driven client acquisition and partnership development for healthcare platforms, conducted market research and outreach, and represented organizations at events to expand visibility and reach.

I bring award-winning communication and service skills, a track record of process improvement, and proficiency in MS Office and digital tools to contribute immediately and continue developing professionally.

Experience

Work history, roles, and key accomplishments

HR & Marketing Executive

mDoctor Info Pvt. Ltd.

Aug 2024 - Jul 2025 (11 months)

Managed end-to-end recruitment, onboarding, HR compliance and payroll while driving client acquisition and partnership development with hospitals, clinics and NGOs to expand platform outreach.

Recruitment Onboarding HR Compliance Payroll Partnership Development Lead Generation Market Research

Executive AOCS

Indigo Airlines

Jan 2023 - Jun 2024 (1 year 5 months)

Managed airport operations and passenger handling to ensure smooth travel experiences while upholding safety and service standards across ground services.

Ground Services Coordination Customer Service Process Adherence Communication

AR Specialist

IKS Health Care

Dec 2021 - Mar 2022 (3 months)

Handled medical billing and claims follow-up, resolved denials and ensured timely reimbursement from insurance providers to optimize revenue cycle.

Medical Billing Denial Management Revenue Cycle Documentation Communication

Senior Executive

Concentrix

Jul 2019 - Dec 2021 (2 years 5 months)

Managed customer interactions and drove process improvements to enhance service quality and operational efficiency, contributing to award-winning performance.

Customer Service Process Improvement Quality Assurance Communication Stakeholder Management Problem Solving