Open to opportunities

Fernanda Nunes

@fernandanunes

Message

Bilingual (English/Portuguese) customer support professional with strong communication and adaptability.

Portugal

Message

What I'm looking for

I am seeking a customer-facing role where I can use my bilingual communication, technical support experience, and strong interpersonal skills to solve problems and support customers while growing professionally.

I am a bilingual customer support professional fluent in English and Portuguese with extensive experience in telemarketing, reception, technical support, and claims handling across Brazil and Portugal. I have worked in customer-facing roles at Sam's Club, Atento Brazil, AT&T Global Network Services, Infraero, and Foundever, demonstrating reliability, initiative, and strong interpersonal skills.

I bring practical training as a foreign language instructor and experience providing care and hospitality services, which reinforces my empathy, attention to detail, and ability to adapt to new environments quickly. I am committed to delivering clear communication, effective problem resolution, and supportive teamwork in fast-paced customer service settings.

Experience

Work history, roles, and key accomplishments

Current

Airbnb Claims Support Ambassador

Current

Foundever

Oct 2021 - Present (4 years 8 months)

Handles Airbnb claims and support cases, resolving guest and host issues and managing claim processes since Oct 2021.

Claims Management Customer Support English Portuguese Problem Solving

Apprentice Floor Maid

Nunes Motel

Jan 2020 - Jan 2021 (11 months)

Performed housekeeping duties and room preparation, maintaining cleanliness standards at the property from Jan 2020 to Jan 2021.

Housekeeping Time Management Attention To Detail Customer Service

Elderly Caregiver

Padre Jacinto Antônio Lopes-Souto da Carpalhosa - Nursing Ho

Jul 2019 - Dec 2019 (5 months)

Provided daily care and support to elderly residents, managing medication reminders and personal care from Jul to Dec 2019.

Personal Care Medication Assistance Empathy Communication

Foreign Customer Technical Support

AT&T Global Network Services Czech Republic s.r.o

Feb 2019 - Mar 2019 (1 month)

Provided technical support to international customers, troubleshooting connectivity and service issues from Feb to Mar 2019.

Technical Support Troubleshooting Customer Support English Ticketing Systems Communication

Foreign Language Instructor

Projeto Línguas

Mar 2017 - Dec 2018 (1 year 9 months)

Taught English language classes, developed lesson plans and assessed student progress from Mar 2017 to Dec 2018.

Lesson planning Assessments Classroom Management Curriculum Development

Bilingual Receptionist

Infraero

May 2013 - Oct 2013 (5 months)

Staffed the Santa Genoveva Airport information desk providing bilingual (Portuguese/English) passenger assistance and information services from May to Oct 2013.

Bilingual Support Customer Service Portuguese English

Ombudsman Attendant

Atento Brazil S/A

Dec 2012 - May 2013 (5 months)

Answered customer complaints and escalations, ensuring issue resolution and recording cases from Dec 2012 to May 2013.

Customer Escalation Documentation Portuguese Communication Attention To Detail

Telemarketer

BrasilCenter Communications

Feb 2011 - May 2011 (3 months)

Conducted telemarketing activities and customer outreach to support client campaigns between Feb 2011 and May 2011.

Telemarketing Customer Outreach CRM Portuguese Communication

Telemarketer

Sam's Club

Nov 2010 - Apr 2011 (5 months)

Handled outbound/inbound telemarketing campaigns supporting sales and customer service, maintaining high outreach volume and quality from Nov 2010 to Apr 2011.

Cold Calling Customer Service Lead Qualification CRM Portuguese English Communication