Larissa Carvalho
@larissacarvalho2
I’m a customer service professional who helps clients reach goals through phone support and careful issue resolution.
PortugalWhat I'm looking for
I’m a customer service professional based in Portugal, focused on helping clients achieve their goals through structured support and consistent follow-up. At Teleperformance, I supervised and monitored customer service activities using specific software, and I labeled and reviewed content with corrections when necessary.
Earlier, I supported customers through inbound and outbound calls at Rhmais (Lisbon, home-office), helping with an “environment project” using multiple software programs. I also managed local hospitality—handling guest check-in/check-out, supporting customers via the platform and email, and keeping the space clean and organized.
My experience also includes customer service and order/distribution support at Caterpillar in Brazil, plus frontline hospitality work as a waitress in Switzerland. I’m comfortable multitasking in fast-paced environments, and I bring strong communication skills in Portuguese (and German and English) alongside practical tools like Microsoft Office, Zoom, and Google Drive.
Experience
Work history, roles, and key accomplishments
Ensured client goal achievement by supervising and monitoring customer service activities through specific software. Labeled and reviewed content and applied corrections when necessary.
Customer contact center Assitant
Rhmais
Jan 2022 - Mar 2022 (2 months)
Replied to customers via inbound and outbound calls. Supported customers on an environment project using various software programs.
Managed local accommodation operations including guest check-in and check-out. Helped guests with the platform and emails, and cleaned and organized the accommodation.
Customer service representative
Caterpillar
Sep 2016 - Aug 2018 (1 year 11 months)
Promoted Caterpillar boots for hard jobs. Handled orders and distribution.
Contact-center assistant
Alma Viva
Jan 2015 - Jun 2015 (5 months)
Supported customers with outbound calls.
Waitress
Restaurant Oberhoff
Jul 2013 - Aug 2014 (1 year 1 month)
Greeted guests and reorganized the restaurant. Prepared drinks, handled cash, supported replacements, and set up mise-en-place before guests.
Paper stationery machine operator
Bia Papelaria
Sep 2010 - Apr 2011 (7 months)
Operated paper stationery machinery.
Assistant
Cj Prótese Laboratorial
Apr 2009 - May 2010 (1 year 1 month)
Assisted in the production process of prostheses and delivered them to customers.
Secretary
Consultório Denise Pena Bellini
Mar 2008 - Apr 2009 (1 year 1 month)
Worked as a secretary.
Education
Degrees, certifications, and relevant coursework
Uni-Bh
Bachelor's degree (Bacharel), Environmental Engineering
2011 - 2013
Studied Environmental Engineering (Bacharel) at Uni-Bh from 2011 to 2013.
Escola Estadual Delfim Moreira
Secondary School, Secondary Education
2006 - 2008
Completed secondary school studies at Escola Estadual Delfim Moreira between 2006 and 2008.
Escola Estadual Ari da Franca
Secondary School, Secondary Education
2005 - 2006
Attended secondary school at Escola Estadual Ari da Franca from 2005 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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