Open to opportunities

Rita Martinez

@ritamartinezv

Message

Community-focused social media and customer care leader driving engagement and CX improvements.

Mexico

Message

What I'm looking for

I seek a role blending community management, content creation, and CX where I can leverage AI workflows, lead cross-functional teams, and drive measurable engagement and satisfaction.

I am a community-driven social media and customer care leader with experience managing large social ecosystems, leading teams, and creating social-first content across Meta, TikTok, Pinterest, and Google Business Profile. I combine hands-on content production, AI-powered creative workflows, and data-informed benchmarking to boost engagement and protect brand experience.

I have led teams of up to 15, sustained fast response SLAs and high CSAT, and delivered measurable results for e-commerce and agency clients by translating social insights into strategy and operational improvements. I am proactive, analytical, and skilled with tools across CX, social management, and AI content creation.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Findasense

Sep 2021 - Present (4 years 4 months)

Managed social media ecosystems with 1M+ followers, improving brand engagement and handling 300+ daily interactions to protect CX and surface audience insights for marketing and CX teams.

Social Media Management Community Management Content Creation TikTok Benchmarking

AI Content Creator

Freelancer

Jun 2025 - Dec 2025 (6 months)

Designed and managed monthly content calendars and produced daily multi-platform content using AI tools to accelerate production while maintaining brand consistency for clients in the USA and Europe.

Content Strategy Content Tools TikTok Pinterest Google Business Profile Prompt Engineering

Customer Care Manager

Privalia

Sep 2018 - Jun 2020 (1 year 9 months)

Led and coached a 15-person customer care team handling 200+ daily social tickets, sustaining a 1-hour first response and 4.6/5 CSAT through process improvements and quality controls.