@carlosradilla
Senior Community Manager at Oasis Hotels & Resorts, shaping organic social strategy and coordinating a 3D/360 project across 40 hotel spaces.
MexicoAt Oasis Hotels & Resorts, I manage organic social media across hotel properties and hospitality brands. I plan content calendars and produce platform-adapted social content, using performance insights to refine what comes next.
I also led coordination of a 3D/360 content project covering 40 hotel spaces. Before becoming Senior Community Manager, I managed digital reputation for three hotel properties, handling guest feedback through ReviewPro and other review channels.
Work history, roles, and key accomplishments
Oasis Hotels & Resorts
Jan 2023 - Present (3 years 8 months)
Manage organic social media for up to five accounts across three hotel properties and two hospitality brands. Plan and execute monthly content calendars across multiple platforms, and own end-to-end social content production.
Oasis Hotels & Resorts
Feb 2022 - Feb 2023 (1 year)
Managed digital reputation for three hotel properties through ReviewPro, TripAdvisor, Google Reviews, surveys, and online guest communications, handling approximately 400 surveys/reviews daily. Prioritized negative feedback and coordinated guest issues across hotel departments.
Degrees, certifications, and relevant coursework
B.A., Communication Sciences
2016 - 2021
B.A. in Communication Sciences from Universidad Autónoma Metropolitana, completed in 2021.
International Student Exchange, Marketing
2020 - 2020
International student exchange in Marketing at the University of Hohenheim from March to September 2020.
Software and tools used professionally
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