Rita Alves
@ritaalves
I deliver excellent customer service across fast-paced retail and hospitality environments.
What I'm looking for
I've delivered customer service and supervised teams at Dishoom Canary Wharf and Carnaby, managing busy service periods, team schedules, staff training, hygiene standards, and customer needs.
My experience also includes supporting restaurant operations at The Garrison, serving customers at Capeesh and Dote, and assisting sales, inventory, POS transactions, and customer queries at JD Oxford Circus.
Alongside hospitality and retail, I've taught visual arts at St Frederica School, using painting, drawing, sculpture, and digital arts to create engaging lessons and student exhibitions.
Experience
Work history, roles, and key accomplishments
Empregada de Mesa/Supervisora
Dishoom
Jun 2021 - Sep 2025 (4 years 3 months)
Dedicated and professional waitress with over five years of experience in fast-paced restaurant environments. Managed team schedules and trained new staff on company policies and procedures.
Assistant Restaurant Manager
The Garrison
Oct 2023 - Dec 2023 (2 months)
Responsible for dining room appearance, food and beverage service, and customer experience quality. Ensured cleanliness and atmosphere, and handled menu inquiries and recommendations.
Empregada de Mesa
Capeesh Canary Wharf
Jan 2020 - Jun 2021 (1 year 5 months)
Supported host and hostess team, operated cash terminals, and maintained cleanliness. Interacted proactively with customers to ensure high service levels.
Assistente de Loja
JD Sports
Jan 2019 - Dec 2020 (1 year 11 months)
Dedicated store assistant with experience in customer service and sales support. Managed inventory, resolved customer queries, and operated point-of-sale systems.
Empregada de Mesa
Dote
Jan 2018 - Dec 2019 (1 year 11 months)
Conducted consistent check-ins with customers, resolved complaints, and provided menu recommendations. Prepared starters, salads, and desserts, and supported the hosting team.
Empregada de Mesa/Cozinha
Padaria Portuguesa
Jan 2017 - Dec 2017 (11 months)
Interacted proactively with customers, operated POS terminals, and processed payments. Created strategies to increase sales and improve commercial performance.
Voluntariado
Banco Alimentar
Jan 2011 - Dec 2015 (4 years 11 months)
Volunteered at a food bank, contributing to community support efforts.
Professora de Artes Visuais
St Frederica School
Passionate about promoting creativity and critical thinking in students through innovative and interactive teaching methods. Experienced in various artistic media and organizing art exhibitions.
Education
Degrees, certifications, and relevant coursework
London South Bank University
Bachelor of Arts, Photography
2019 - 2022
Pursued a Bachelor of Arts in Photography, developing skills in visual storytelling and technical proficiency.
Artistic School António Arroio
European Diploma, Graphic Design and Fine Arts
2014 - 2017
Completed a Level 4 Graphic Design and Fine Arts European Diploma, focusing on creative design and artistic techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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