Sofia Sa
@sofiasa
I lead high-volume retail operations, customer support, cash handling, and sales at a flagship Carnaby Street store.
United KingdomWhat I'm looking for
I help run Brandy Melville’s flagship Carnaby Street store, opening and closing operations, managing weekly cash deposits up to £20,000, and serving more than 150 customers a day.
I lead up to 25 staff, oversee tills, safes and stock control, prepare weekly revenue reports in Microsoft Excel, and plan merchandise placement to maximise sales. I also liaise between customers and head office by phone.
My experience spans reception, phone support, customer service, sales and high-volume public-facing work, including Office Angels, NHS Track and Trace, The Shard, Elys of Wimbledon-GANT, and hospitality roles. As a trained actor with native English and Portuguese and working French, I’m comfortable communicating face to face and over the phone.
Experience
Work history, roles, and key accomplishments
Key Holder
Brandy Melville
Jan 2022 - Present (4 years 9 months)
Responsible for opening and closing the flagship store, banking weekly cash deposits up to £20,000, and supervising up to 25 staff. Compiled weekly revenue reports in Excel and served 150+ customers daily.
Receptionist
Office Angels
Jan 2022 - Dec 2022 (11 months)
Ran front-of-house reception for a busy City of London office, fielded calls, directed clients, and prepared and hosted client meetings.
Test Assistant
NHS
Jan 2021 - Dec 2022 (1 year 11 months)
Reassured and guided hundreds of patients daily through COVID-19 testing, tracked patient numbers, and enforced safety procedures at the test centre.
Station Assistant
Ontrak
Jan 2020 - Dec 2020 (11 months)
Provided station assistance duties as part of earlier roles.
Waitress and Bar Staff
At Your Service and High Society
Jan 2017 - Dec 2019 (2 years 11 months)
Provided waitressing and bar services as part of earlier roles.
Sales Assistant
Elys of Wimbledon - GANT
Jan 2015 - Dec 2015 (11 months)
Provided sales assistance as part of earlier roles.
Events and Customer Service
The Shard
Jan 2014 - Dec 2014 (11 months)
Provided events and customer service as part of earlier roles.
Education
Degrees, certifications, and relevant coursework
East 15 Acting School
MA, Acting
Grade: Merit
Completed MA in Acting with Merit.
University of Kent
BA (Hons), Drama and Theatre Studies
Grade: First class
Achieved First class honours in BA (Hons) Drama and Theatre Studies.
Ursuline High School, Wimbledon
A levels, General Studies
Completed A levels and 12 GCSEs.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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