Open to opportunities

Fabiano Tavares

@fabianotavares

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Dynamic assistant manager with extensive retail and customer service experience.

United Kingdom

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What I'm looking for

I am looking for a role that challenges me and allows for growth in a dynamic environment.

I am an experienced assistant manager with a proven track record in the retail industry, currently working at Pizza Pilgrims in Cambridge. My journey began as a waiter, where I quickly demonstrated my ability to handle various responsibilities, leading to my promotion to supervisor within two months. I excel in managing restaurant operations, including handling complaints, overseeing staff, and ensuring a smooth dining experience for customers.

My role as assistant manager has further honed my skills in leadership and customer service. I thrive in high-pressure environments and enjoy the challenges that come with managing a busy restaurant. My previous experiences in retail and warehouse settings have equipped me with a diverse skill set, allowing me to adapt and excel in various roles. I am passionate about delivering exceptional service and creating a positive atmosphere for both customers and staff.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Pizza Pilgrims

Nov 2022 - Present (2 years 10 months)

Managed daily restaurant operations, including opening and closing procedures, staff training, and customer complaint resolution. Oversaw inventory, deliveries, and shift planning, ensuring smooth service flow and high customer satisfaction.

Staff Training Customer Service Inventory Management Conflict Resolution Food Safety Team Leadership Operations Management Problem Solving

Sales Assistant

Urban Outfitters Inc.

Jul 2022 - Present (3 years 2 months)

Operated tills, managed fitting rooms, and assisted with restocking and deliveries. Specialized in Pick Pack Ship (PPS) duties, efficiently locating, packing, and preparing items for shipment.

Retail Operations Customer Service Inventory Management Stocking order fulfillment Teamwork Merchandising Sales Support Communication

Warehouse Worker

Adecco

Apr 2022 - Present (3 years 5 months)

Performed various warehouse tasks, including assembling boxes, sorting and distributing items, and maintaining organized storage areas. Ensured efficient processing and handling of goods.

Warehouse operations Inventory Management Logistics Quality Control Team Collaboration Safety Procedures Time Management

NHS Test and Trace

Sitel Group

Aug 2021 - Present (4 years 1 month)

Handled inbound calls, providing support and information regarding isolation guidelines and general inquiries. Enhanced communication and emotional control skills while addressing customer concerns.

Customer Support Communication Skills Problem Solving Data Entry Active Listening Empathy Conflict Resolution Computer Literacy Remote Work

Retail Assistant

Wilko

Oct 2019 - Present (5 years 11 months)

Provided customer service, operated tills, and assisted with deliveries and shelf stocking. Maintained an organized and clean warehouse environment.

Customer Service Retail Operations Stock Management Merchandising Inventory Control Teamwork Communication Warehouse Organization Sales Support

Internship

FisioKorpus

Jul 2018 - Present (7 years 2 months)

Developed a comprehensive range of marketing materials for a new physiotherapy clinic, including logo, banners, portfolios, flyers, and social media content. Created promotional videos and newspaper advertisements to enhance brand visibility.

Graphic Design Logo Design Video Production Social Media Marketing Content Creation Branding Marketing Strategy Adobe Creative Suite Print Design Digital Marketing

Internship

NP Publicidade

Jun 2017 - Present (8 years 3 months)

Assisted with logo designs for various companies and gained experience in silkscreen printing and banner design. Contributed to diverse publicity printing projects.

Silk Screen Printing Graphic Design Logo Design Banner Design Print Production Adobe Illustrator Attention To Detail Collaboration visual communication

Summer School Assistant

Juventude em Formação

Jul 2016 - Present (9 years 2 months)

Assisted with the general activities of a summer school, including organizing games, supervising lunch, and coordinating sports activities. Ensured a safe and engaging environment for participants.

Child Supervision Event Coordination Teamwork Communication Problem Solving Recreation Management Youth Development Organizational Skills

Education

Degrees, certifications, and relevant coursework

Escola Secundaria de Francisco Franco

GCSE or equivalent, Multimedia

2015 - 2018

Completed a comprehensive curriculum in multimedia, gaining foundational knowledge and practical skills in various digital media formats and production techniques. Developed proficiency in creating visual content, understanding design principles, and utilizing relevant software tools.