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@sidneysoares
Experienced retail manager skilled in team leadership, inventory control, and customer-focused sales strategy.
I am an experienced retail manager with a decade of leadership experience at Subway and hands-on operations experience at Starbucks. I specialize in staff recruitment, training, and developing teams to deliver consistent, high-quality customer service.
Throughout my career I implemented inventory control measures, coordinated supply orders, and managed daily financial and cash reporting to improve efficiency and reduce waste. I also designed and executed promotional strategies that boosted customer engagement and sales during seasonal campaigns.
I have strong capabilities in visual merchandising, health and safety compliance, and store opening/closing procedures, and I maintain high standards of cleanliness and organisation. I value continuous improvement and staff development, conducting performance reviews and rewarding high achievers.
I hold a Bachelor degree in Human Resources from UniAteneu (Fortaleza, Brazil) and am fluent in Portuguese, with working ability in Spanish and basic English. I’m eager to leverage my retail management experience to drive operational excellence and growth in future roles.
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Work history, roles, and key accomplishments
Starbucks Coffee
Aug 2022 - May 2025 (2 years 9 months)
Assisted daily coffee shop operations, trained new staff on service standards and health & safety, and managed stock control and daily cash reports to maintain service quality during peak hours.
Eleanor's Hospice
Jan 2025 - Feb 2025 (1 month)
Organised donations, valued items for sale, welcomed customers and maintained cleanliness to support shop operations and customer experience.
Subway
May 2010 - Feb 2020 (9 years 9 months)
Managed daily restaurant operations including recruiting, training and scheduling staff, implementing inventory control and promotional strategies that improved customer engagement and reduced waste.
Degrees, certifications, and relevant coursework
Bachelor Degree, Human Resources
2013 -
Bachelor degree in Human Resources from UniAteneu in Fortaleza, a Level 6 qualification equivalent to a UK Bachelor's degree.
Software and tools used professionally
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