Looking for a job

Nizandra Cunha

@nizandracunha

I deliver customer support, sales guidance, and calm complaint resolution across retail, hospitality, and contact centres.

United Kingdom

Message

What I'm looking for

I'm looking for a customer-facing role where I can resolve enquiries, support customers clearly, contribute to a positive team, and use my experience in sales, contact centres, retail, or hospitality.

I've supported customers across Concentrix–Homebase, H&M, Nando's, Calzedonia Group, and hospitality settings, handling enquiries, complaints, bookings, payments, and product recommendations.

At Concentrix–Homebase, I managed high volumes of calls and complaints, identified customer needs, recommended suitable solutions, and worked towards service and performance targets. I bring clear communication by phone, email, and in person, and I stay calm in challenging situations.

I've also supervised retail operations at Blanco, delegated tasks, supported colleagues, and prepared delivery reports in Excel. Fluent in English, Portuguese, Spanish, and Creole, I combine customer care with Microsoft Office, Sage, bookkeeping, organisation, and accuracy.

Experience

Work history, roles, and key accomplishments

SEN Teaching Assistant

Red Kite Learning Trust

Apr 2025 - Jan 2026 (9 months)

Communicated clearly and patiently with pupils, families, and colleagues. Responded to individual needs and managed challenging situations calmly and professionally.

Communication Skills Patience Teamwork Problem Solving

Housekeeper

P&P Hotel

Feb 2024 - Aug 2024 (6 months)

Maintained high standards of service, cleanliness, and presentation for hotel guests. Completed assigned duties efficiently and followed health, safety, and hygiene procedures.

Housekeeping Customer Service Attention To Detail

Sales Advisor

Concentrix

Sep 2022 - Jan 2024 (1 year 4 months)

Managed high volumes of customer calls, enquiries, and complaints professionally. Identified customer needs and recommended suitable products and solutions.

Customer Service Sales Communication Skills Problem Solving

Trainee Dealer

Casino Vitoria Gate

May 2021 - Jan 2022 (8 months)

Delivered professional and attentive customer service in a busy environment. Managed transactions and game procedures accurately while maintaining composure under pressure.

Customer Service Communication Skills Accuracy Emotional Composure

Warehouse Operative

Next Distribution

Sep 2020 - Dec 2020 (3 months)

Picked, packed, and stocked products accurately and efficiently. Worked to productivity and accuracy targets while maintaining a safe and organised environment.

Warehouse operations Accuracy Productivity Safety

Warehouse Operative

Amazon

Sep 2018 - Apr 2020 (1 year 7 months)

Picked, packed, labelled, and processed returned items accurately. Investigated and handled returned products in line with operational procedures.

Warehouse operations Accuracy Attention To Detail Safety

Sales Adviser

H&M Hennes & Mauritz Ltd

Nov 2016 - Aug 2018 (1 year 9 months)

Welcomed customers, identified their needs, and recommended suitable products. Handled customer enquiries, complaints, and returns professionally while supporting sales targets.

Customer Service Sales Communication Skills Merchandising

Cashier

Nando's

Jul 2014 - Sep 2016 (2 years 2 months)

Delivered friendly and efficient front-of-house customer service. Processed orders and payments accurately and managed queues, bookings, and telephone enquiries efficiently.

Customer Service Cash Handling Communication Skills Queue Management

Team Leader / Supervisor

Blanco

Apr 2009 - Nov 2011 (2 years 7 months)

Supervised daily customer service and retail operations. Handled complaints, delegated tasks, and prepared delivery reports using Microsoft Excel.

Supervision Customer Service Excel Team Leadership

Sales Adviser

Calzedonia Group

Jan 2005 - Jul 2009 (4 years 6 months)

Assisted customers in person, by telephone, and by email. Identified customer needs and recommended suitable products while resolving enquiries and building positive relationships.

Customer Service Sales Communication Skills Negotiation