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Rishi Reddy Thokala

@rishireddythokala

Message

I troubleshoot enterprise incidents through logs, SQL, Linux, and root-cause investigation.

United States

Message

What I'm looking for

I'm looking for a technical support or operations role where I can investigate production incidents deeply, use Linux and SQL to find root causes, document evidence clearly, and partner closely with engineering on customer-impacting issues.

I've owned enterprise support tickets at Resilient Privacy Inc. and Singareddy Info Tech Inc., investigating production incidents through logs, SQL queries, Linux diagnostics, and documented reproduction steps.

At Resilient Privacy, I supported 150+ enterprise users across time zones, escalated evidence-backed issues to engineering, and improved shared guidance for recurring problem classes. Previously, I managed 40+ daily cases for 200+ users across three sites, diagnosing certificate, DNS, replication, and connectivity faults.

I also built a Python and Streamlit Smart Document Intelligence app using FAISS and the Anthropic Claude API, and published two peer-reviewed machine learning papers.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Resilient Privacy Inc.

Jan 2026 - May 2026 (4 months)

Triaged and owned technical support tickets end to end for 150+ enterprise users, investigated incidents by reading logs and tracing failures to root cause, and wrote clear internal notes and handover documentation. Escalated to engineering with documented reproduction steps and contributed knowledge base articles.