Rishabh Sharma

I’m an operations and client delivery professional with 2 years of experience across PMO-style coordination, assessment operations, backend operations, reporting, and SLA-driven service delivery. I focus on ensuring timely execution through structured planning, clear stakeholder communication, and measurable operational performance.

In my current role, I manage the complete backend lifecycle of online testing and remote proctoring environments for high-profile academic clients. I coordinate with internal teams and stakeholders to deliver within agreed timelines, track project progress and deliverables, identify operational risks early, and ensure timely resolution before high-stakes examinations.

I also own reporting and governance for leadership visibility—preparing MIS reports, candidate performance reports, credibility reports, and operational dashboards. Before major exams, I conduct platform testing, configuration audits, and quality assurance checks, while maintaining strict SLA and TAT compliance in large-scale candidate operations.

Previously, I managed client delivery operations for enterprise accounts by monitoring workflow queues, tracking operational KPIs, and upholding service-level commitments. I’ve built a consistent approach to process improvement, using data and customer-facing communication to resolve delivery issues and improve the overall customer experience.