Mukesh H Sharma

I’m a senior back-office operations professional with 9+ years of experience, specializing in data processing, quality assurance, SLA management, and process improvement. I focus on accurate, high-quality output under tight deadlines, across both on-site and remote environments.

I manage end-to-end back office workflows—documentation, quality checks, and workflow coordination—while maintaining SLA adherence through daily checklists, error-log reviews, and process standardization. I’ve also led sub-teams of 3–4 members by delegating tasks, tracking output, and reporting progress to senior management.

I turn operational data into decisions by building and maintaining Power BI dashboards and advanced Excel MIS reports for productivity, error rates, TAT, and SLA metrics. I conduct QA checks, identify recurring error patterns, perform root cause analysis, and update SOPs to reduce rework.

I’m actively seeking a remote Team Lead / Operations Lead role where I can leverage my analytical and operational expertise to drive measurable business impact. I’ve demonstrated remote operations continuity since 2020, maintaining strong output quality and process compliance with effective collaboration tools.