Open to opportunities

Nilkamal Nandi

@nilkamalnandi89

Operations Manager with 10+ years delivering government digital programmes and MIS reporting with 100% on-time delivery.

India

Message

What I'm looking for

I’m seeking a full-time remote role where I can run end-to-end operations, coordinate programmes, and deliver decision-ready MIS/KPI dashboards for a global organization, collaborating in an async, cross-functional way.

I’m an Operations Manager with 10+ years delivering government-scale digital programmes across Tripura, leading multi-district service delivery under the national Digital India initiative. In my current role, I oversee compliance, MIS reporting, and inter-agency coordination—managing 500+ monthly service transactions, coordinating 10+ agency partnerships, and achieving 100% on-time delivery. I also support senior government stakeholders through executive coordination, reducing preparation time by 30% through standardized templates.

I build audit-ready operations with strong data and process rigor—designing a 3-tier Advanced Excel MIS reporting system (daily/weekly/monthly), maintaining 98%+ CRM data accuracy, and delivering stakeholder reports that support quarterly programme reviews. I manage vendor contracts and procurement operations with zero compliance findings across annual audits, and I’ve trained and upskilled 100+ participants across 3 districts to improve service delivery quality. With a Six Sigma Green Belt and Power BI certifications, I’m focused on turning operational activity into clear KPIs and continuous improvement, and I’m excited to apply that same remote-first, cross-functional execution style in a global organization.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Common Service Centre (CSC)

Feb 2023 - Present (3 years 4 months)

Led multi-district digital service delivery across 3 Tripura districts under Digital India, overseeing compliance, MIS reporting, and inter-agency coordination. Managed 500+ monthly service transactions with 98%+ data accuracy, improved reporting turnaround from 3 days to same-day, and sustained 100% on-time delivery over 2+ years.

Operations Management Advanced Excel SLA Management Vendor Management

Administrative Assistant

Ministry of Electronics & IT (MeitY)

Feb 2020 - Dec 2022 (2 years 10 months)

Provided executive coordination and operations support for national digital-inclusion initiatives across multiple departmental workstreams. Maintained audit-ready SOP libraries and compliance records with zero audit findings, and delivered weekly/monthly Excel MIS reports and insights for quarterly planning decisions.

Executive Coordination Stakeholder Management Advanced Excel Audit Readiness

Area Manager

Orion Edutech Pvt. Ltd.

Nov 2017 - Dec 2019 (2 years 1 month)

Managed field operations and project coordination across 3 districts, ensuring consistent SLA delivery and reporting accuracy for a network of training centers. Built weekly Advanced Excel MIS dashboards with variance analysis and improved field reporting accuracy by 25% through training for 15+ staff.

Field Operations Management SLA Dashboards Advanced Excel Operational Reporting CRM Tools

Account Manager

Raado & Co. Ltd

Oct 2016 - Sep 2017 (11 months)

Managed CRM-based lead tracking and reporting workflows, delivering weekly pipeline insights to senior management and maintaining accurate client records. Supported reliable CRM updates to improve visibility into client activity and reporting consistency.

CRM Management Lead Management Pipeline Reporting Client Relationship Management

Customer Service Representative

Dell Technology

Dec 2014 - Aug 2016 (1 year 8 months)

Delivered fully remote customer support within distributed teams, using an async-first, self-directed working style. Supported remote-first execution by adhering to processes and coordinating effectively across time-separated collaboration.

Customer Support Remote Operations Process Adherence Distributed Teams