At Intouch, I handle international customer queries and issue resolution through email on the Instacart support process. I investigate concerns and provide accurate, policy-aligned responses.
I manage multiple cases while maintaining clear communication and process adherence. When a case needs additional support, I coordinate with relevant teams and follow up with customers.
At Extensya / Orbit Mobile, I handled international customer queries through chat and email, and prepared Excel reports on customer, sales, and transaction data. I used SQL/MySQL and Python/Pandas for data analysis, with Power BI dashboards supporting KPI reporting.
For Orbit Mobile customer and business analytics, I analyzed eSIM transaction data and built KPI reporting across revenue, orders, AOV, activation, refunds, customer segments, and marketing channels.
