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Rishabh User

@rishabhkankash

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Solution architect and digital transformation specialist driving AI-enabled automation.

India

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What I'm looking for

I seek roles where I can lead end-to-end digital transformation, build AI-enabled automation, bridge business and tech, and drive measurable operational impact within collaborative, growth-oriented teams.

I am a solutions architect and digital transformation specialist with international experience across the USA, France, and India, currently leading a small entrepreneurial team to deliver end-to-end digital solutions.

I design and deploy CRM automations, ERP platforms, AI-powered agentic systems, and AI-enabled RPA to streamline operations and boost efficiency, delivering measurable results such as 40% average operational efficiency gains and 100+ man-hours saved weekly.

I have hands-on full-stack development experience building apps, websites, BI dashboards and integrations using tools like Python, SAS, n8n, SAP and various APIs, and I have implemented solutions that reduced manual tasks by 98% and improved HR compliance and reporting accuracy by 35%.

I focus on bridging business and technology: mapping requirements, designing solutions, driving implementation, and managing financials, compliance and teams to ensure sustained impact and scalable digital transformation.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Systems

Current

Real Point India

Apr 2025 - Present (8 months)

Architected end-to-end business systems for real estate operations including a WhatsApp-integrated CRM and BI dashboards, reducing manual data entry by ~40 hours/week and improving agent-level decisioning.

CRM Python WAHA API N8n Business Intelligence Data & Analytics Workflow Automation

Current

Solutions Architect

Current

Bear Systems

Jan 2025 - Present (11 months)

Founded and led Bear Systems, designing and deploying CRM/ERP automations, AI-powered RPA, and full-stack client platforms that delivered average operational efficiency gains of ~40% and saved 100+ man-hours weekly.

Solution Architecture RPA Python N8n AI Systems Full Stack ERP API Integration

International Business Analyst

HawkCell

Oct 2024 - Dec 2024 (2 months)

Designed advanced CRM automation workflows using SAS and Python, achieving a 98% reduction in manual operational tasks and led sales and HR process redesign initiatives for international clients.

SAS Python HubSpot Workflow Design HRIS Process Improvement

Global Mobility Analyst

Sanofi

Apr 2024 - Oct 2024 (6 months)

Optimized SAP and EQUUS workflows for global mobility, automated HR mobility reports with Python and pSQL to improve reporting speed and accuracy by 35%, and supported international assignment process standardization.

Global Mobility SAP Python PSQL Process Mapping Signavio HRIS Compliance

Case Worker

Trilogy

Jan 2023 - May 2023 (4 months)

Managed caseloads and delivered support services within healthcare settings, coordinating care and resources to improve patient outcomes.

Case Management Patient Support Documentation Care Coordination Communication

Mental Health Associate

Riveredge Hospital

Sep 2022 - Jan 2023 (4 months)

Supported mental health programs and patient care initiatives, assisting clinical staff and contributing to program delivery and patient engagement.

Patient Care Mental Health Support Documentation Crisis Response Team Collaboration

Research Assistant

Edward Hines, Jr. VA Hospital

Aug 2022 - Nov 2022 (3 months)

Conducted research activities and data analysis to support healthcare improvement initiatives and informed clinical projects with evidence-based insights.

Research Data Analysis Statistical Modeling Reporting Healthcare Research

Education

Degrees, certifications, and relevant coursework

SKEMA Business School

Master of Science, International Business Management / International Human Resource and Performance Management

2023 - 2024

Activities and societies: DESMI Certification; relevant coursework: Digital Strategy, Process Innovation, International Project Management, Business Analytics

Completed a Master of Science in International Business Management with a focus on International Human Resource and Performance Management and coursework in digital strategy and business analytics.

University of Maryland

Bachelor of Science, Psychology, Neuroscience, and Data Science

2018 - 2022

Activities and societies: Dean's List (Spring 2019 - Spring 2020); relevant coursework: Data Analysis, Research Methodology, Statistical Modeling, Human-Computer Interaction

Earned a Bachelor of Science in Psychology with concentrations in Neuroscience and Data Science, featuring coursework in data analysis, research methodology, and statistical modeling; made Dean's List (Spring 2019 - Spring 2020).