Open to opportunities

Shilldas KS

@shilldasks

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I build AI-powered CRM, automation, and operational transformation systems.

India

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What I'm looking for

I'm looking to build scalable AI, CRM, automation, and business intelligence solutions that turn fragmented operations into measurable outcomes. I value client-facing work where I can connect strategy, technical delivery, change management, and user adoption.

At Nonlinear, I architect and deploy end-to-end CRM systems, lead journeys, operational workflows, and BI dashboards for B2B and B2C clients. I translate ambiguous business bottlenecks into technical requirements, process flowcharts, and deployable AI and automation architectures.

I’ve built AI-powered call analysis systems using OpenAI Whisper and GPT-4, complex CRM and CPQ implementations, and autonomous voice sales pipelines with Retell AI, Twilio SIP, Cal.com, and n8n. My work connects business strategy with scalable execution across sales, marketing, operations, real estate, healthcare, education, and finance.

I also drive adoption through SOPs, technical documentation, tutorial videos, and change management, helping client teams make new systems part of their daily operations.

Experience

Work history, roles, and key accomplishments

Current

Productivity Associate

Current

Nonlinear

Sep 2023 - Present (2 years 11 months)

Architect and deploy end-to-end CRM systems, lead journeys, and operational workflows for a diverse portfolio of B2B and B2C clients. Lead client discovery sessions to translate ambiguous business bottlenecks into strict technical requirements and deployable AI/automation architectures.

CRM Power BI Zoho Analytics Process Mapping Change Management Client Onboarding AI Automation

Virtual Assistant

GD Innovative Solutions

Oct 2021 - Aug 2023 (1 year 10 months)

Managed cross-functional operational delivery for international clients, including end-to-end HR/payroll administration for a US hospitality firm and property management support using Buildium and AppFolio. Directed high-volume customer service operations for companies in Australia, New Zealand, and Hawaii.

HR Management Payroll Buildium Appfolio Customer Service Operations

Data Analyst

Alphabet Solutionz

Mar 2020 - Oct 2021 (1 year 7 months)

Analyzed large datasets for client projects to surface actionable operational patterns, delivering strategic reporting that directly supported executive decision-making.

Data Analysis Reporting Strategic Planning