At PwC, I create and maintain end-user guides, API integration documentation, release notes, SOPs, knowledge base articles, and troubleshooting guides for enterprise applications.
I've documented REST APIs using Swagger/OpenAPI and Postman, created workflow diagrams in Visio and Draw.io, and standardized templates, style guides, and reusable content practices across projects. I work closely with business analysts, product managers, developers, QA teams, and SMEs to turn complex workflows into accurate, user-centric documentation.
Previously at Franklin Templeton, I produced developer documentation, API reference guides, integration guides, SDK documentation, deployment manuals, operational runbooks, and system documentation for investment management platforms.
