rishabh bhadauria
@rishabhbhadauria
Dedicated customer support professional with a passion for solutions.
What I'm looking for
I am a dedicated customer support professional whose career has been a roller coaster ride of empathy, solution, and precision. With a proven track record at Amazon US Marketplace and Tech Mahindra, I transform complex issues into clear, effective solutions for every customer. My expertise in communication, technical support, and creative problem-solving skills uniquely positions me to upgrade customer experiences and build necessary trust.
At Amazon Marketplace, I managed complicated customer queries with meticulous care, restoring trust by converting complex concerns into satisfactory resolutions. My experience at Tech Mahindra involved providing technical and billing support for Qatar-based clients, where I enhanced customer satisfaction through prompt and empathetic service. I believe that in every challenge, I pledge to find a verse of resolve, turning challenging inquiries into solutions of satisfaction.
Experience
Work history, roles, and key accomplishments
Freelance Content Creator & Trainer
Self Employed
Mar 2021 - Present (4 years 2 months)
Crafted engaging online content and provided spoken English training. Inspired confidence and clarity, making communication a bridge to success.
Customer Service Specialist
Amazon Marketplace, US
Aug 2021 - Sep 2022 (1 year 1 month)
Managed complicated customer queries with meticulous care and solution precision. Restored trust by converting complex concerns into satisfactory resolutions.
Collection Specialist
Volans Infomatics
Dec 2020 - Mar 2021 (3 months)
Negotiated with tact and empathy, consistently meeting recovery targets.
Customer Support Associate
Tech Mahindra
Feb 2020 - Dec 2020 (10 months)
Provided technical and billing support for Qatar-based clients. Enhanced customer satisfaction through prompt and empathetic service.
Education
Degrees, certifications, and relevant coursework
University of West London
BA Honours, Accounting and Finance
Developed strong analytical and financial skills through rigorous study and practical experience.
Rabindranath Tagore University
B.A.LL.B., Law
Activities and societies: National quiz winner in Intellectual Property Law.
Graduated with top rankings; national quiz winner in Intellectual Property Law.
Delhi Public School
12th Standard, Commerce
Completed 12th Standard in Commerce.
Delhi Public School
10th Standard, General Studies
Completed 10th Standard.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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