rinjuri makena

Managed order collection and processing with accuracy and timely follow up across the Mount Kenya Region, Nakuru, Naivasha and Kimende. Coordinated with logistics and finance teams, collected payments, and built strong customer relationships, driving a 30% increase in repeat business.

Managed client accounts for roofing material sales, meeting revenue targets and contributing to a 25% increase in new revenue. Prepared customized quotations, coordinated with internal teams for timely delivery, and provided after-sales support.

Resolved customer complaints, handled enquiries, and onboarded customers to the Wasoko app, contributing to a 40% increase in regional sales. Prepared quotations and invoices, managed accounts, and escalated issues to internal teams.

Processed supplier payments and prepared payment vouchers. Assisted the auditor in examining internal control systems and prepared monthly reports for the general manager, audit and compliance.

Completed Digital Marketing Certification from July to September 2026.

Completed CPSP(K) Part 1 certification in 2019.

Bachelor of Commerce in Procurement and Supply Chain Management from the University of Nairobi, completed in 2018.

Earned Certificate of Proficiency in Computer Applications in 2014.