Ivy Cherotich

Conducted training sessions for agents and branch consultants, ensuring effective app usage and serving as the primary support for app-related issues. Facilitated the onboarding process for insurance agencies and agency leaders while strategically maintaining business relationships with branches.

Conducted outbound calls to inform customers about products and services, answering questions and providing detailed information. Met and exceeded sales targets, maintaining accurate records in CRM systems, and handling customer complaints professionally.

Managed recruitment processes, including job postings, compliance documentation, and on-call support for staffing emergencies. Coordinated staffing requests, maintained accurate records, and ensured timely communication with healthcare facilities and staff.

Set appointments for solar energy installations, utilizing a power dialer for efficient cold calling and navigating gatekeepers to reach decision-makers. Managed and updated sales representatives' calendars and accurately recorded appointments in the CRM system.

Handled inbound and outbound calls, resolving customer inquiries and issues promptly while processing and tracking customer orders. Maintained accurate records of customer interactions and collaborated with internal teams to enhance overall customer experience.

Facilitated smooth order processing and timely delivery by communicating effectively with suppliers and customers, utilizing MS Excel for data analysis and record-keeping. Contributed to the development and implementation of procurement strategies, ensuring compliance with organizational policies.

Managed procurement documentation, including purchase orders and contracts, ensuring thorough accounting and compliance. Conducted market research to identify potential suppliers and negotiate favorable terms, promoting cost-effective procurement practices.

Coordinated procurement activities, including communication with suppliers and warehouse management, ensuring timely delivery of goods. Assisted in evaluating supplier performance and negotiating contracts, fostering mutually beneficial partnerships.

Studied Procurement & Logistics Management at Kabarak University. Gained comprehensive knowledge in procurement processes, supply chain management, and logistics operations.