Rinesh RK

I am a dynamic professional with a robust background in customer relations and conflict resolution. My proven expertise lies in addressing complex issues and managing high-stress situations while maintaining effective communication to ensure customer satisfaction. I excel in problem-solving and navigating challenging interactions, fostering collaboration within teams to achieve business objectives.

As an Escalation Specialist at Jupiter Money, I coordinated with various departments to resolve escalated cases efficiently. I delivered expert guidance to colleagues and kept abreast of industry trends, which helped improve customer satisfaction ratings significantly. My role as a Customer Support Executive at Alorica further honed my skills in handling high-pressure situations and streamlining processes for better service delivery.