Customer support in sales chat and email and team management
Looking for a job
Naresh c
@nareshc
Escalation Specialist at Standard Chartered GBS who reduced case resolution time through tailored action plans and follow-up.
IndiaWhat I'm looking for
At Standard Chartered GBS, I developed customized action plans for escalated cases and followed up with relevant parties to reduce case resolution time.
As an Associate Manager at Standard Chartered Global Business Service Pvt Ltd, I supervised daily operations, supported employee performance, and oversaw training and onboarding.
Earlier, as a Retention Customer Service Representative at Standard Chartered GBS and a Client Service Representative at Mphasis on Hp Company, I handled customer concerns, billing inquiries, and service requests.
Experience
Work history, roles, and key accomplishments
SL
Associate Manager
Standard Chartered Global Business Service Pvt Ltd
Jan 2022 - Oct 2024 (2 years 9 months)
Collaborated with senior management on strategic planning and supervised daily operations to meet performance and quality expectations. Evaluated employee performance and oversaw training and onboarding.
MC
Client Service Representative
Mphasis on Hp Company
Oct 2010 - Mar 2013 (2 years 5 months)
Delivered outstanding customer service in high-pressure situations and managed incoming calls. Utilized active listening to identify needs and provide solutions.
SG
Retention Customer Service Representative
Standard Chartered GBS
Educated customers on billing and support policies, and increased retention by resolving concerns timely. Provided product recommendations and met call guidelines for service levels.
SG
Escalation Specialist
Standard Chartered GBS
Developed customized action plans for escalated cases and reduced resolution times by monitoring progress. Increased efficiency by monitoring team productivity and providing feedback.
IS
Associate Manager Customer Support
In Sales
Managed customer support operations within a sales environment, ensuring effective service delivery and team coordination.
Education
Degrees, certifications, and relevant coursework
BU
Bengaluru University
Bachelor Of Arts
Bachelor of Arts degree from Bengaluru University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
105k+ INR
Interested in hiring Naresh?
You can contact Naresh and 90k+ other talented remote workers on Himalayas.
Message NareshGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
