Sara Gaber
@saragaber
Operations and Client Success leader driving process improvement and remote team performance.
EgyptWhat I'm looking for
I am an operations and client success leader with 8+ years of international experience across healthcare, education, digital communications, and customer service. I specialize in leading cross-functional and remote teams, streamlining workflows, and improving client satisfaction through data-driven decision-making.
My recent work includes reducing intake processing time by 20% through workflow optimization and improving accuracy and satisfaction metrics via targeted coaching. I have managed intake operations with HIPAA compliance, led community management and bilingual communications for high-profile clients, and consistently exceeded KPIs in technical support roles.
I am currently pursuing an MBA to deepen my strategic and business management capabilities and am passionate about driving operational excellence, people development, and scalable processes in fast-paced, multicultural organizations.
Experience
Work history, roles, and key accomplishments
Customer Service Team Lead
Brain Health USA
Apr 2023 - Present (2 years 6 months)
Lead an international intake team, optimized workflows to reduce intake processing time by 20%, and improved client satisfaction and accuracy through targeted coaching and KPI-driven reporting.
VUTechnical & Customer Service Advisor
Vodafone UK
Sep 2016 - Apr 2023 (6 years 7 months)
Provided technical and escalated customer support for UK broadband services, coordinated third‑party engineers, and supported onboarding and training to improve new-hire efficiency while consistently exceeding KPIs.
PFManaged social media and community engagement for Dubai government and international brands, created bilingual content and guidelines, and increased campaign engagement through tone and scheduling optimization.
English & Social Studies Teacher
Egyptian American School
Sep 2020 - Dec 2022 (2 years 3 months)
Taught American curriculum (Grades 1–12) and IB CAS programs, designed lesson plans and evaluation systems, and contributed to accreditation and curriculum planning to enhance academic engagement and outcomes.
Education
Degrees, certifications, and relevant coursework
ATArab Academy for Science, Technology & Maritime Transport
Master of Business Administration, Business Administration
Currently enrolled in an MBA program to deepen business and strategic management expertise.
AUAlexandria University
Bachelor of Arts, History
Completed a Bachelor of Arts in History with studies covering modern and classical historical topics.
UAUniversity of Cambridge (English Language Assessment)
Professional Development Course, Education
Completed a Cambridge Professional Development Course in Education to support teaching practice and professional growth.
IOInternational Baccalaureate Organization
IB Diploma Programme (CAS) Certificate, International Baccalaureate (CAS)
Completed IB Diploma Programme training in Creativity, Activity, Service (CAS) Category 1 for curriculum delivery.
BIBritish Council / IELTS
Academic IELTS, English Language Proficiency
Grade: B2
Achieved Academic IELTS certification at approximately B2 level.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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