Eman Soliman

I've led operations for Oworkers Egypt, supporting Yango Transportation and Expondo e-commerce accounts through resource planning, service delivery, financial reporting, escalation management, and customer-support process improvement. Previously at Teleperformance Egypt, I scaled a new TUI operation from 60 to more than 250 employees across three lines of business in under two years.

I manage performance, client governance, workforce planning, budgets, and people development using operational and customer analytics. I delivered a 20% monthly gross margin while managing an EGP 65M budget and achieved 90% overperformance against KPIs during the first six months of launch.