Rijvan User

At Adobe Teleperformance, I resolve 50+ complex Adobe Premiere Pro and After Effects issues each week, supporting video editing, animation, and audio-production customers while maintaining high CSAT.

Previously at Norton, I resolved 95% of complex customer issues on first contact and helped reduce average resolution time by 20%. I also improved customer satisfaction through clear technical communication and mentored new team members to strengthen team performance.

My work centers on root-cause analysis, Windows and macOS diagnostics, application debugging, network troubleshooting, and critical escalation handling. I collaborate with cross-functional teams to document bugs, feature requests, and customer needs, including opportunities to adopt premium products.

I began with an industrial automation internship at Sofcon India, where I supported an automation project, researched energy-efficient electrical systems, and participated in short-circuit studies. I’m also interested in renewable energy, IoT, and online engineering communities.