Looking for a job

Shruti Dubey

@shrutidubey4

I resolve technical product issues and coordinate testing, delivery, and customer support across SaaS and cloud platforms.

India

Message

What I'm looking for

I'm looking for a role where I can combine technical troubleshooting, product testing, Agile coordination, and customer-first communication to improve delivery and support outcomes.

At HCLTech, I support the end-to-end product lifecycle for Google Cloud Platform, troubleshoot tools and services including Salesforce Vector and SAP, and help resolve recurring ticket dependencies.

I've delivered technical support for Adobe Creative Cloud products through chat, email, and remote sessions, combining clear written communication with customer-first ownership. I also promote newly launched Adobe products and collaborate with SMEs and supervisors for timely resolution.

At RoboMQ, I supported SaaS development and delivery with Node.js, Angular, HTML, CSS, Jenkins, Jira, MySQL, ServiceNow, and Salesforce. I've coordinated Agile projects, validated releases through end-to-end testing, tracked defects, gathered requirements, and kept stakeholders informed from discovery through delivery.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

HCLTech

Jun 2025 - Present (1 year 4 months)

Involved into end-to-end product lifecycle management for Google Cloud Platform (GCP), technical troubleshooting across tools and services including Salesforce Vector, SAP at HclTech and applying Knowledge Base articles to ensure process accuracy through product booking and end to end testing recurring technical bottlenecks and ticket dependencies, along with escalating effectively to SMEs and T

Technical Support Engineer

Teleperformance

Aug 2024 - Jan 2025 (5 months)

Handled technical support for Adobe products (Creative Cloud, Photoshop, Lightroom, Lightroom Classic, Aero, Bridge, Fresco) at Teleperformance via chat, email, and remote sessions. Collaborated with SMEs and supervisors to ensure prompt issue resolution. Provided effective written communication to address customer queries.
Promoted sales by pitching newly launched Adobe products to customers.

Project Support Coordinator

Melonleaf Consulting

Oct 2023 - Apr 2024 (6 months)

Drafted budgetary proposals following client interactions on UpWork. Participated in discovery meetings to gather and analyze requirements
Collaborated with internal teams and clients for project updates and follow-ups. Utilized project tracking tools like Trello and ClickUp to monitor projects from initiation to completion, applying Agile coordination practices. Actively interacted with proje

Associate Software Engineer

RoboMQ

Jul 2022 - May 2023 (10 months)

Worked in a SaaS product environment supporting development and delivery using Node.js, Angular, HTML,
and CSS.
• Validated product releases through end-to-end testing (unit, system, and integration testing) using Jenkins
within an Agile framework.
• Logged and tracked bugs in Jira; ensured defect closure before sprint completion to maintain production
readiness.
• Used MySQL for data storage and