At DIN Engineering Services LLP, I provide advanced technical support for Adobe Sign and Acrobat Pro, resolving complex issues involving APIs and integrations. I also analyze customer account errors and raise JIRA tickets for the Engineering Team.
I deliver Adobe Acrobat Sign product training to new joiners, covering workflows, templates, Admin Settings, and enterprise use cases. In my current role, I also collaborate with Level-1 support on product update queries.
My work includes supporting enterprise customers as they understand Adobe’s AI and generative capabilities and evaluate features for document workflows. I’ve developed working knowledge of Adobe Firefly and the Creative Cloud ecosystem, including enterprise governance considerations such as IP safety, brand consistency, and data protection.
Earlier at DIN Engineering Services LLP, I supported global customers using Adobe Sign Enterprise and handled customer interactions by phone, chat, and web ticket. Before that, I provided IT and desktop support at Innova AM Tech LLP, technical support for Microsoft Process customers at Teleperformance, and customer support for the Kent mobile application at Cogent-E-Services.
