Himalayas logo
RM
Open to opportunities

Rijumoni Majumdar

@rijumonimajumdar

I am a customer support and sales leader driving client satisfaction and operational excellence.

Mauritius
Message

What I'm looking for

I seek a customer-facing role in a collaborative, growth-oriented company where I can lead teams, improve processes, and support multinational clients in financial services.

I am a customer support and account-management professional with hands-on experience supporting multinational clients in Forex and CFD markets.

I currently serve as Customer Support Manager at Peerpe, leading onboarding and support teams, tracking KPIs, and managing complex escalations to maintain service excellence.

Previously I held customer care and account relationship roles at FXDD, Finq.com and Thomas Cook Mauritius where I developed client portfolios, applied B2B sales strategies to penetrate new markets, and handled KYC, deposits and withdrawals.

I refine SOPs and design training programmes, and I use MT4/MT5, Salesforce, HubSpot, Zendesk, Zoho and Advanced Excel to drive operational improvements. I am multilingual (English, Hindi, Bangla, Assamese, Spanish), curious, resourceful, and committed to delivering exceptional client outcomes.

Experience

Work history, roles, and key accomplishments

FXDD logoFX

Customer Care Officer

FXDD

Nov 2022 - Sep 2024 (1 year 10 months)

Provided multi-channel customer support for Forex and CFD clients, assessed document completeness, and managed client portfolios including Money Managers to ensure compliance and service continuity.

Education

Degrees, certifications, and relevant coursework

FL

Fitterpreneur LLC

First Aid, First Aid

2023 - 2025

First Aid certification issued Sep 2023, expires Sep 2025.

FL

Fitterpreneur LLC

Customer Service Representative Certification (CSRC), Customer Service

2023 -

Customer Service Representative Certification (CSRC) issued by Fitterpreneur LLC in Sep 2023.

Manipal University Jaipur logoMJ

Manipal University Jaipur

Master of Commerce, Commerce

Master of Commerce degree from Manipal University Jaipur.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Rijumoni Majumdar - Customer Support Manager - Peerpe | Himalayas