Rifana User
@rifanauser
Technical Support and AI Operations Specialist configuring helpdesk and cloud workflows with Google Workspace.
IndonesiaWhat I'm looking for
I set up and configured helpdesk practice environments using Zoho Desk and HubSpot Service Hub, focusing on ticketing lifecycles, ticket assignment logic, and live-chat customer queues.
I build structured file management systems in Google Drive using permission layers (Viewer vs. Editor) to practice secure corporate data hygiene, plus collaboration workflows in Google Workspace.
I’ve also self-studied foundational AI data annotation and evaluation—text labeling, categorization, and quality evaluation parameters used for training large language models.
Experience
Work history, roles, and key accomplishments
Technical Support and AI Operations Specialist
Independent Technical Onboarding & Simulation
Configured helpdesk environments using Zoho Desk and HubSpot Service Hub to master ticketing workflows and live-chat queues. Designed secure file management architectures in Google Drive with strict permission layers.
Education
Degrees, certifications, and relevant coursework
Bakti Idhata
High School Diploma, General Education
Completed high school education at Bakti Idhata.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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