Emmanuelle Kainama
@emmanuellekainama
I resolve customer escalations, manage SLAs, and improve support operations through data.
IndonesiaWhat I'm looking for
I've managed high-priority safety incidents and escalated customer complaints at Grab, coordinating with operations, legal, external partners, and sales while maintaining SLA and response-time targets in Zendesk.
At ATI Business Group, I used SQL, Salesforce, and automated Power BI dashboards to streamline reporting, support vendor oversight, and help stakeholders make clear decisions. I also bring experience in AI quality evaluation, data and video annotation, transcription, proofreading, and confidential one-on-one client support.
Experience
Work history, roles, and key accomplishments
AI Data Annotation & Quality Analyst
Freelance / Platform-Based
Jan 2026 - Present (8 months)
Completed video and data annotation tasks and AI response quality evaluations, including comparative assessment of model outputs against defined quality criteria. Applied close attention to detail and written clarity to document evaluation rationale.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Health Science
2021 - 2023
Pursued a Bachelor of Science in Health Science, gaining a strong foundation in public health principles and research methods.
Universitas Indonesia
Psychology
2016 - 2020
Completed coursework in Psychology, focusing on human behavior and mental processes.
Victory Plus
GCE A-Levels, General Studies
2013 - 2016
Completed GCE A-Levels, developing analytical and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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