UTUMI MAMDUDAH TILAWAT
@umimamdudahtilawat
Detail-oriented Virtual Assistant skilled in data entry and customer support.
IndonesiaWhat I'm looking for
I am a detail-oriented Virtual Assistant with extensive experience in data entry, customer support, and administrative tasks. My background includes managing emails, scheduling, document organization, and client communication. I pride myself on being tech-savvy, proficient in Microsoft Office, Google Workspace, and various CRM tools.
In my recent role as an AI Developer at Outlier AI, I collaborated with AI teams to enhance customer interactions by training machine learning models and annotating large datasets. My previous experience as a Customer Service Specialist at Lazada Indonesia allowed me to handle over 100 customer inquiries daily, achieving a resolution rate exceeding 95%. I am committed to delivering high-quality results and fostering positive client relationships.
Experience
Work history, roles, and key accomplishments
AI Developer
Outlier AI
Oct 2023 - Dec 2023 (2 months)
Collaborated with AI teams to enhance customer interactions by training machine learning models. Annotated and labeled large datasets, ensuring accuracy and consistency while providing feedback to optimize AI systems for improved user experience.
Data Typist
Lionbridge Technologies
Jul 2023 - Dec 2023 (5 months)
Transcribed documents from PDF and images into well-formatted Word documents, ensuring layout, spelling, and formatting consistency while managing multiple tasks under tight deadlines.
Customer Service Specialist
Lazada Indonesia
Jul 2015 - Mar 2020 (4 years 8 months)
Handled over 100 customer inquiries daily via email and chat with a resolution rate exceeding 95%. Managed refund processes and escalated complex cases while training new team members to improve overall efficiency.
Call Agent
KFC Indonesia
Jun 2010 - Sep 2011 (1 year 3 months)
Resolved customer inquiries and complaints effectively, achieving a performance target of over 90%. Provided menu and order assistance to ensure excellent customer service.
Education
Degrees, certifications, and relevant coursework
STAI Sukabumi
Bachelor's Degree, Virtual Assistance
2005 - 2009
Completed a Bachelor's Degree with a focus on relevant skills for administrative and virtual assistance roles.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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