Diamond Clements

Performed network security assessments and patch management to maintain 99.9% uptime across EV charger infrastructure. Configured secure device firmware and enforced segmentation policies to isolate and protect critical systems. Logged technical issues, documented system changes, and tracked incident resolutions to enhance operational security posture.

Administered user access provisioning and group-based permissions in Active Directory for major system rollouts. Supported technical escalations with attention to authentication, account lockouts, and endpoint compliance issues. Coordinated with IT and security teams to monitor system access logs and support security incident documentation.

Maintained system availability and HIPAA compliance by proactively applying patches and hardening system configurations. Supported incident response by analyzing account lockouts, reviewing security logs, and escalating risks. Partnered with sysadmin teams to ensure secure, compliant network operations across DoD telecommunications systems.

Delivered Tier I/II support with a focus on endpoint protection, patching schedules, and device hardening. Managed user identities, password policies, and permissions through Active Directory and DoD-approved identity solutions. Trained staff on secure application usage and enforced access controls in accordance with system security plans (SSPs).

Led system administration and secure communications operations for multi-channel radio and telecommunication platforms. Trained junior staff on account management, secure IT hygiene, OPSEC procedures, and system hardening techniques. Monitored infrastructure health, reviewed logs, and generated reports to support risk mitigation and compliance.