Open to opportunities

Tamara Thomas

@tamarathomas1

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Experienced systems administrator specializing in infrastructure and security.

United States

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What I'm looking for

I am looking for a systems administration or infrastructure support role where I can apply hands-on server, network, and endpoint management skills, work in a collaborative IT team, mentor others, and continue developing cybersecurity and cloud competencies.

I am a goal-driven IT professional with over nine years of experience in systems administration, desktop support, enterprise networking, and cybersecurity fundamentals. I have a strong record supporting Windows, macOS, iOS, and Android environments, deploying and imaging devices with SCCM, administering Active Directory, and maintaining enterprise infrastructure while mentoring junior staff.

I have hands-on experience in network troubleshooting (routers, firewalls, WAPs), server administration, log and incident management, and ITIL-based compliance processes. I hold certifications in Google IT Support and Fortinet NSE 2, and I am seeking a system administrator or infrastructure support role where I can apply my technical skills and continue professional growth.

Experience

Work history, roles, and key accomplishments

Current

Specialist III, IT Support

Current

Golden Entertainment

Mar 2023 - Present (2 years 10 months)

Provide Tier 1–2 support for Windows, macOS, iOS, and Android across multiple properties; deploy and image endpoints with SCCM and resolve networking and AV issues to maintain operational uptime.

SCCM Active Directory Windows MacOS WAP AV Configuration Server Administration

End User Technology Specialist

Police Department Headquarters

Oct 2022 - Mar 2023 (5 months)

Staged and deployed PCs, diagnosed routing and firewall issues using packet analysis, performed cabling work and supported users under ITIL-based policies to ensure compliance.

Routing Firewalls ITIL

IT Analyst

Olezka Global Inc.

May 2022 - Oct 2022 (5 months)

Managed client system configuration, patching, and log analysis to identify performance and security issues and assisted provisioning cloud-connected services and virtual environments.

Patch Management Log Analysis Virtualization client support Security Monitoring System Administration

IT Support Specialist Manager

Love and Help Foundation

Feb 2015 - Oct 2020 (5 years 8 months)

Led technical support team, escalated Tier 2/3 issues, maintained network uptime and device compliance, and developed internal troubleshooting and secure access documentation.

Team Leadership Network Administration Documentation Incident Management Access Control