Ricky Aviles

I’m an IT and cybersecurity professional in training who thrives on troubleshooting, data handling, and protecting confidentiality in high-traffic environments. I’m known for quickly learning new systems, applying critical thinking to resolve issues, and delivering a secure, seamless user experience.

In my current role as a Guest Service Representative at Orlando Health, I serve as a primary point of contact for patient/visitor tech needs, including digital check-in systems and secure data handling. I also coordinate with multiple departments to streamline information flow and improve operational uptime while maintaining a secure, professional environment for sensitive information.

Previously, I supported health operations by managing scheduling software, electronic records, and payment systems with strict privacy standards, and by documenting treatment data to support analytics and reporting. I’ve also provided front-line technical assistance for membership database and point-of-sale software, investigated access issues, and maintained uptime for entry systems—experience that aligns directly with IT support and cybersecurity-minded service.