Agness Yorke

I’m a CompTIA Security+ certified IT security professional focused on enforcing access controls, monitoring system integrity, and handling security incidents with clear, auditable documentation. I apply CIA (confidentiality, integrity, and availability) across IT systems in strict alignment with organizational policies.

In my current role as a Compliance & Data Security Medical Billing & Administrative Specialist, I maintain confidentiality, integrity, and availability of sensitive patient records in ModMed EMR and insurance platforms under HIPAA. I enforce access control protocols when accessing, updating, and transmitting protected health information, minimizing unauthorized disclosure risk.

I also support security-adjacent investigations by identifying and investigating data discrepancies through cross-referencing provider records and system logs. I produce traceable record trails that support security assessments, compliance review, and audit readiness, while coordinating across departments to resolve data integrity and access issues.

Previously, as a Help Desk Technician (Tier 1) for IT Security & Access Control at Navient Technologies, I verified user identities, applied least privilege, and monitored access activity for anomalous or unauthorized attempts. Using ServiceNow ticketing workflows and Citrix virtual desktop controls, I documented incident resolution steps and maintained detailed audit trails while updating shared security knowledge to strengthen team-wide response efficiency.