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Rich GrandyRG
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Rich Grandy

@richgrandy

Marketing technology manager at Happinest Brands who migrated 13 brand websites in one day with zero downtime.

United States
Message

At Happinest Brands, I own the marketing technology stack and customer experience workflows across 7 home-service brands and 400+ franchise locations. I migrated 13 brand websites to new infrastructure in one day with zero downtime and moved 4 brands to new CRM platforms within the first year.

At Ecokruz Automotive EV Charging, I co-founded the company and led its commercial work across sales, marketing, CRM, and customer success. I built its CRM, lead-nurture, and quoting workflows from scratch as the company grew to more than $1M in sales; at Pull-A-Part Automotive, I helped move dealer operations from paper-heavy to digital and cut customer resolution time by 25%.

Experience

Work history, roles, and key accomplishments

HB
Current

Marketing Technology & Customer Experience Manager

Happinest Brands

Jan 2025 - Present (1 year 9 months)

Owns the marketing technology stack, integrations, and customer experience workflows for 7 home-service brands and 400+ franchise locations. Migrated 13 brand websites in one day with zero downtime and integrated an AI call-center agent with CallTrackingMetrics.

Education

Degrees, certifications, and relevant coursework

Concordia University, St. Paul logoCP

Concordia University, St. Paul

Bachelor of Arts, Business Marketing and Management

Bachelor of Arts in Business Marketing and Management from Concordia University, St. Paul.

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