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Richard White

@richardwhite

Experience design leader at U.S. Bank, shaping enterprise design strategy and customer journeys for 3M+ integrated customers.

United States

Message

At U.S. Bank, I lead enterprise-wide adoption of human-centered design across product strategy, operating models, and digital transformation. I directed experience strategy supporting the integration of 3M+ customers, with a focus on continuity, accessibility, and end-to-end digital journeys.

At Fleetcor Technologies, I defined the creative vision for SaaS and e-commerce platforms, improving engagement by 30%. I also created a Figma-based design system that increased efficiency by 25%.

At Warner Music Group, I developed a royalties system that increased operational efficiency and reduced processing times by 35%. I also designed a synchronization license application for aligning songs with TV, film, and advertising.

At Deloitte Consulting LLP, I developed and led the iLab department and its UX/UI team. My work included cloud and mobile solutions, design systems, and Lean UX practices that reduced prototype development time by 40%.

Experience

Work history, roles, and key accomplishments

Current

Experience Design & Strategy Consultant

Current

US Bank

Jun 2025 - Present (1 year 5 months)

Lead enterprise-wide adoption of human-centered design, embedding design thinking into product strategy and digital transformation initiatives. Advise senior executives on experience strategy and direct multidisciplinary collaboration across product, design, engineering, and data teams.

Human Centered Design Design Thinking Experience Strategy Digital Transformation AI Data informed design UX CX Mentorship

Senior User Experience Designer

Fleetcor Technologies

Apr 2021 - Dec 2024 (3 years 8 months)

Defined and executed creative vision for large-scale SaaS and e-commerce platforms, improving engagement by 30%. Led cross-functional teams, created a design system, and delivered high-impact presentations to C-suite executives.

Figma Adobe Creative Suite AEM Design Systems SaaS Ecommerce UX Strategy Data driven design Mentorship

Lead User Experience Designer

Blackstone

Jan 2021 - Apr 2021 (3 months)

Led digital transformation and UX modernization of Blackstone's online presence. Directed full UX lifecycle, migrated from WordPress to AEM, and established a unified design system and UI component library.

UX Design User Research Usability Testing AEM WordPress Adobe Marketing Cloud Design Systems Agile Mentorship

Senior User Experience Designer

RaceTrac Petroleum

Apr 2020 - Apr 2021 (1 year)

Led end-to-end redesign of logistics and e-commerce software, increasing productivity by 48% and reducing operational costs by 25%. Directed redesign of billing portals and accounts payable tools, and developed a scalable Figma-based design system.

UX Design Ecommerce Logistics Figma Design Systems Agile Scrum WCAG A B Testing User Research

Senior User Experience Designer

Warner Music Group

Apr 2019 - Mar 2020 (11 months)

Spearheaded design and development of an intuitive royalties system, improving user satisfaction for artists and managers. Led digital transformation efforts and introduced Lean UX practices, reducing prototype development time by 40%.

UX Design Lean UX User Research A B Testing Prototyping SaaS Digital Transformation Mentorship

Senior User Experience Designer

Southern Company

Sep 2017 - Apr 2019 (1 year 7 months)

Directed development and implementation of digital transformation strategies, integrating innovative design solutions into e-commerce and customer-facing applications. Built and led a high-performing team of UX designers and front-end developers.

UX Design Design Systems Ecommerce User Research Wireframing Prototyping Team Leadership Digital Transformation

Lead User Experience Designer

Accenture

Aug 2016 - Aug 2017 (1 year)

Led creative process and design strategy for enterprise warehouse management software during AT&T's merger of U-verse and DirecTV. Developed training modules and internal communication strategies to support adoption of new digital tools.

UX Design Design Strategy Warehouse Management Training Communication Skills Design Thinking Mentorship

Senior Manager, User Experience

Deloitte Consulting LLP

Mar 2013 - Aug 2016 (3 years 5 months)

Developed and led Deloitte's iLab department, building and mentoring a high-performing UX/UI team. Managed R&D budget and project pipeline, and designed cloud-based applications, mobile solutions, and e-commerce platforms.