Richard Smith

I’m a customer support professional with 2+ years of experience delivering warm, empathetic service in fast-paced, high-touch environments. I bring positive energy to every interaction so members and customers feel heard, valued, and excited to connect.

I’m known for strong written and verbal communication, meticulous attention to detail, and calm problem-solving under pressure. I’m highly organized and proactive, quick to learn new processes, and I thrive in team-oriented settings where we support one another as needs evolve.

As a Customer Relations Representative (2023–2025) at AVS Building Services, I delivered friendly support across phone and written channels and resolved customer concerns efficiently. I maintained meticulous CRM records—including customer data, appointment scheduling, and follow-up logs—and handled high-volume data entry with strong accuracy, catching small details so nothing falls through the cracks.

I also leverage bilingual (English/Spanish) skills to communicate with a diverse customer base, delivering empathetic support across language barriers. I’m committed to privacy and confidentiality, available full-time (40 hrs/week), open to varied shifts (including evenings and weekends), and eager to learn and uphold HIPAA compliance standards.