Richard Rodrigues

Oversee daily restaurant operations including procurement, staffing, budgeting, and marketing; designed menu offerings and ensured hygiene and regulatory compliance to build customer loyalty.

Manage end-to-end bistro operations including staffing, vendor and inventory management, payroll, financial reporting, and marketing campaigns to increase footfall and deliver exceptional customer experience.

Provide multi-channel customer support for clients and providers, resolve booking/payment issues, escalate product or policy matters, and maintain customer satisfaction through timely empathetic communication.

Managed daily courier operations, route optimisation, KPI tracking and remote teams while coordinating with UK-based clients to improve delivery performance and system processes.

Identified and onboarded influencers and creators, analysed engagement trends to support user acquisition, collaborated with global teams, and delivered performance reports and partner training.

Conducted market research, developed proposals, built client relationships, and assisted with client onboarding and after-sales support to drive new business opportunities.

Supervised retail operations, staff scheduling and training, managed customer issue resolution, procurement support, inventory control and analysed daily sales trends.

Provided technical support and troubleshooting for IT products, assisted clients in-store and remotely, resolved complaints, maintained hardware/software inventory and prepared service documentation.

Supervised warehouse logistics, stock control and distribution, trained staff, resolved customer delivery issues, and streamlined workflows to improve dispatch efficiency.

Prepared high-volume food orders, ensured food safety compliance, managed gaming room operations, handled cash reconciliations and monitored staff performance to maintain service standards.

Supervised front-of-house staff, coordinated event setups, managed shift handovers and cash flow, and trained new staff to ensure smooth guest experiences.

Managed multiple retail stores across NSW, VIC, ACT & QLD, set sales targets, implemented training, oversaw inventory and merchandising, and reported monthly KPIs to executives.

Promoted membership programs through on-site activations, assisted with campaign logistics and reporting, engaged customers for feedback and supported marketing operations.

Sold telecom packages via inbound/outbound calls, consistently met sales targets, performed upselling and maintained accurate sales records and product knowledge.

Promoted financial products, conducted client needs analysis, coordinated seminars and events, and maintained CRM follow-ups to generate leads.

Served as communication link between school management and external partners, coordinated events and parent interactions, maintained student records and assisted administrative functions.

Completed Advanced Diploma and Diploma in Business Management focusing on business principles and management practices from 2007 to 2010.

Earned a Bachelor's degree in Business with coursework in core business disciplines from 2004 to 2007.

Completed 10+2 Higher Secondary (A.I.S.S.C.E) covering higher secondary curriculum from 2002 to 2004.

Completed School Leaving Certificate (SLC) at The Elites Co-ed School.