Open to opportunities

Richard Daley

@richarddaley

Message

Attentive individual with excellent communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that values communication and customer satisfaction, with opportunities for growth.

I am an organized and driven professional with a strong background in customer service and communication. Over the years, I have honed my skills in various roles within the BPO industry, where I have consistently demonstrated my ability to stay on task and deliver exceptional service to clients. My experience spans several positions, including Sales Agent and Online Support Consultant, where I have developed a keen understanding of customer needs and effective communication strategies.

Throughout my career, I have worked with reputable companies such as Alorica and Itel BPO, where I have excelled in sales and support roles. My commitment to excellence and my ability to adapt to different environments have allowed me to thrive in fast-paced settings. I am passionate about helping customers and ensuring their satisfaction, which I believe is key to any successful business.

Experience

Work history, roles, and key accomplishments

Current

Live Chat Specialist/Loan Officer

Current

Sutherland BPO

Jan 2024 - Present (1 year 7 months)

Currently working as a Live Chat Specialist and Sales Agent, also serving as a Loan Officer-Underwriter. Engaged with customers via live chat, processed loan applications, and performed underwriting duties.

Live Chat Support Sales Loan Origination Underwriting Financial Services

Online Support Consultant

Itel BPO

Jan 2021 - Present (4 years 7 months)

Worked as an Online Support Consultant and Sales Agent, specializing in email and reservation support. Assisted customers with online inquiries, managed reservations, and achieved sales goals.

Email Support Sales Customer Relationship Management

Call Center Agent

Alorica BPO

Jan 2019 - Present (6 years 7 months)

Served as a Call Center Agent for AT&T Direc-TV, handling sales inquiries and providing customer support. Successfully met sales targets and resolved customer issues efficiently.

Customer Service Sales Call Center Operations Conflict Resolution Communication Skills

Security Officer

Quest Security Services Ltd

Jan 2014 - Present (11 years 7 months)

Provided security services at Windalco Ewarton aluminum company, ensuring the safety and security of the premises. Monitored surveillance systems and conducted regular patrols to prevent unauthorized access and maintain order.

Security Operations Surveillance Risk Management Emergency Response Access Control

Education

Degrees, certifications, and relevant coursework

School of Excellence Evening Shift

CSEC/Secondary Education Qualification, General Studies

2017 - 2018

Continued studies to achieve CSEC qualifications through an evening program. Expanded academic foundation and improved subject proficiency.

Exemplary Outcome Evening Institute

CSEC/Secondary Education Qualification, General Studies

2017 - 2018

Furthered secondary education, focusing on CSEC qualifications. Enhanced knowledge and skills in various academic areas.

Norman Manley High School

CSEC/Secondary Education Qualification, General Studies

2001 - 2004

Achieved qualifications in English, Information Technology, Principle of Business, Electronic Document Preparation Management, and Office Administration. Developed foundational skills across various subjects.