Markeisha Hall

Coordinated client cleaning appointments using the 3CX phone system. Ensured client satisfaction through follow-up emails and addressed inquiries. Promoted cleaning services by preparing and submitting bids and conducted outbound sales calls.

Managed a team to achieve loan and collection targets, significantly increasing branch sales. Evaluated loan applications and provided financial advice while handling front desk duties and pursuing overdue accounts.

Reviewed financial documentation and guided clients through loan processes while ensuring compliance with lending policies and accurate processing.

Assisted customers with travel reservations and processed changes while upselling services to enhance revenue and deliver exceptional booking experiences.

Resolved customer inquiries and concerns through calls and emails, consistently achieving performance targets for customer satisfaction and issue resolution.

Conducted patrols and monitored access points to ensure resident safety while responding to security concerns and maintaining incident reports.

Educated the public on disease prevention and treated mosquito breeding sites while maintaining detailed records of inspections and treatment activities.

Completed a Level 2 Certificate in Customer Service, focusing on enhancing customer interactions and service delivery.

Grade: Distinction

Achieved a Certificate in Vector Control with Distinction, emphasizing public health and disease prevention strategies.

Completed CSEC examinations with satisfactory grades in various subjects including English, Mathematics, and Business Principles.