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Richard ARA
Open to opportunities

Richard A

@richarda

GTME professional building AI-driven sales and marketing automation systems to optimize go-to-market growth.

Malta
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What I'm looking for

I’m looking for a GTM-focused role where I can use automation and AI to improve sales/marketing workflows, debug integrations when needed, and turn complex systems into clear, reliable processes.

I’m a GTME-focused builder who spends most days working with Claude Code through Wispr Flow. I translate automation into practical go-to-market improvements—especially where sales and marketing workflows need to run cleaner, faster, and with less friction.

I’m currently an Elite Clay Training Program student at Clay Bootcamp, where I’m mastering bespoke 1:1 training and tailored mentorship. My emphasis is on automation, AI-driven business solutions, and workflow optimization, backed by strategies shared through an alumni network and access to agency CEOs.

Previously, as a Customer Service Agent at QUABLE, I worked closely with product and engineering on a PIM (Product Information Management) platform serving e-commerce brands. I debugged API integrations, resolved data sync issues, and documented technical workflows for non-technical users.

Earlier, I built a foundation across customer service, responsible gaming, and payments, including specialist escalations involving payment APIs and compliance rules. Across those roles, I created process documentation, moved from frontline to specialist responsibilities, and supported multiple teams with clear, dependable execution.

Experience

Work history, roles, and key accomplishments

QUABLE logoQU

Customer Service Agent

Mar 2023 - Jul 2025 (2 years 4 months)

Worked closely with product and engineering on a PIM (Product Information Management) platform serving e-commerce brands. Debugged API integrations, resolved data sync issues, and documented technical workflows for non-technical users.

Run It Once Poker logoRP

Customer Support & RG Specialist

Mar 2020 - Jan 2022 (1 year 10 months)

Provided customer support and responsible gaming (RG) support at Run It Once Poker.

The Stars Group logoTG

Payment Specialist

Feb 2016 - Oct 2016 (8 months)

Worked as a Payment Specialist for The Stars Group in Malta.

The Stars Group logoTG

Customer Service Agent

Apr 2010 - Feb 2016 (5 years 10 months)

Worked as a Customer Service Agent for The Stars Group in Malta.

Betway Ltd logoBL

Customer Service Agent

Aug 2008 - Apr 2010 (1 year 8 months)

Worked as a Customer Service Agent for Betway Ltd in Malta.

Education

Degrees, certifications, and relevant coursework

US

University of Strasbourg

Bachelor's degree, Web/Multimedia Management and Webmaster

2019 - 2020

LW

Le Wagon

Computer Programming

2019 - 2019

Tech stack

Software and tools used professionally

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