Richard A
@richarda
GTME professional building AI-driven sales and marketing automation systems to optimize go-to-market growth.
What I'm looking for
I’m a GTME-focused builder who spends most days working with Claude Code through Wispr Flow. I translate automation into practical go-to-market improvements—especially where sales and marketing workflows need to run cleaner, faster, and with less friction.
I’m currently an Elite Clay Training Program student at Clay Bootcamp, where I’m mastering bespoke 1:1 training and tailored mentorship. My emphasis is on automation, AI-driven business solutions, and workflow optimization, backed by strategies shared through an alumni network and access to agency CEOs.
Previously, as a Customer Service Agent at QUABLE, I worked closely with product and engineering on a PIM (Product Information Management) platform serving e-commerce brands. I debugged API integrations, resolved data sync issues, and documented technical workflows for non-technical users.
Earlier, I built a foundation across customer service, responsible gaming, and payments, including specialist escalations involving payment APIs and compliance rules. Across those roles, I created process documentation, moved from frontline to specialist responsibilities, and supported multiple teams with clear, dependable execution.
Experience
Work history, roles, and key accomplishments
- Mastering Clay with bespoke 1:1 training and tailored mentorship
- Advanced Clay expertise, focusing on automation, AI-driven business solutions, and workflow optimization.
- Exclusive access to top agency CEOs, a high-impact alumni network, and battle-tested strategies to grow a profitable agency
Worked closely with product and engineering on a PIM (Product Information Management) platform serving e-commerce brands. Debugged API integrations, resolved data sync issues, and documented technical workflows for non-technical users.
Provided customer support services as a freelance specialist for ROI Hunter.
Provided customer support and responsible gaming (RG) support at Run It Once Poker.
9 years across customer service, payments, and responsible gaming. Built process documentation, handled escalations involving payment APIs and compliance rules, and moved from frontline to specialist roles across three internal teams.
Worked as a Payment Specialist for The Stars Group in Malta.
Worked as a Customer Service Agent for The Stars Group in Malta.
Worked as a Customer Service Agent for Betway Ltd in Malta.
Served as a Cabin Supervisor for Ryanair in the United Kingdom.
Education
Degrees, certifications, and relevant coursework
University of Strasbourg
Bachelor's degree, Web/Multimedia Management and Webmaster
2019 - 2020
Le Wagon
Computer Programming
2019 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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