Open to opportunities

Marek Strejc

@marekstrejc

Message

Multilingual iGaming and SaaS specialist blending SEO content, CDD/AML and customer service expertise.

Malta

Message

What I'm looking for

I seek roles where I can apply SEO, CDD/AML and QA expertise to improve processes, lead teams, and deliver measurable service and content results.

I am a multilingual Czech professional with 10+ years' experience across iGaming, SaaS and B2B services, combining SEO-driven content, digital marketing and strong customer due diligence (CDD/AML) knowledge. I manage end-to-end freelance operations, deliver data-driven results, and create scalable processes that improve quality and reduce errors.

I have led QA and BPO teams, designed training and onboarding programs, and implemented procedure changes at scale for clients and employers such as bet365, Stanley Black & Decker and VideoTile. My strengths include attention to detail, process design, cross-functional communication and producing measurable service improvements.

Experience

Work history, roles, and key accomplishments

Current

B2B Customer Service Manager

Current

VideoTile

Jun 2022 - Present (4 years)

Welcomed and onboarded business clients, resolved daily client issues, coordinated with dev and operations teams, reported issues with proposed solutions, and supervised the customer service team to improve client satisfaction.

Customer service management Onboarding Reporting Team Supervision & QA Cross Functional Collaboration

Current

Freelance SEO Specialist

Current

Marek&Mark

Sep 2020 - Present (5 years 9 months)

Create SEO-driven long-form content and manage affiliate site GameWize.cz end-to-end, improving organic visibility and maintaining on-page SEO and link-building processes for iGaming and finance clients.

SEO Content Writing WordPress Link Building Localization Competitor Research On Page SEO Content Strategy

Customer Due Diligence Specialist

bet365

Mar 2021 - Mar 2022 (1 year)

Conducted risk assessments including EDD/FDD, RG checks and AML reporting, identified sources of funds/wealth and documented decisions with strong financial analysis to mitigate compliance risks.

AML EDD Risk Assessment Financial Analysis Documentation Regulatory Compliance

Induction Training Instructor

bet365

Jun 2017 - Mar 2021 (3 years 9 months)

Trained and coached new hires on products, standards and customer service techniques (ETHOS, HEAR), monitored progress and prepared advisors for high-pressure situations while maintaining KPIs and compliance.

Training Coaching Onboarding Customer Service Performance Monitoring Instructional Design

European Account Advisor

bet365

Jul 2016 - Jun 2017 (11 months)

Provided Czech and Slovak customer support, met SLA and quality targets, resolved payment and account issues, handled Responsible Gambling contacts and documented incidents for escalation and process improvement.

Customer Support Multilingual Support Escalations CSAT Troubleshooting Compliance

Quality Assurance Analyst

Stanley Black & Decker

Ensured multi-channel customer contacts met brand and quality standards, implemented procedures and coaching for Czech/Slovak/Polish teams, and developed templates and processes to improve service quality and reduce errors.

Quality Assurance Coaching Process Improvement Multilingual Support Performance Analysis Documentation

SEO Manager (Freelance)

Future Digital

Managed affiliate web pages including competitor research, end-to-end content production, WordPress uploads and deal negotiations while establishing content and QA best practices to eliminate SEO and technical errors.

Content Strategy WordPress Quality Assurance Link Building SEO Reporting Negotiation