Looking for a job

Vinnie User

@vinnieuser

Message

Executive assistant at Premier Choice Foods who kept two executives’ calendars and shipment updates on track.

India

Message

At Premier Choice Foods, I supported the CEO and Director across export and apparel businesses, managing their schedules and daily coordination. I resolved calendar conflicts and kept meetings, follow-ups, and reminders on track.

I was the primary contact for U.S. and international clients, handling appointment changes and keeping stakeholders updated. I also built Excel shipment trackers that reduced the need for clients to chase updates.

At Agritradex Commodities (India) Pvt. Ltd., I grew and retained FMCG key accounts through proactive communication and helped convert prospects into onboarded clients. I partnered with the Director on account plans and used client insight to support revenue targets.

At One Store India Private Limited, I managed the client lifecycle for a mobile monitoring application, including onboarding, setup, technical support, and escalations. I also supported hosting migrations, created HTML newsletters and landing pages, and streamlined SOPs.

Experience

Work history, roles, and key accomplishments

Virtual Relationship Manager

Premier Choice Foods

Jan 2023 - Jan 2025 (2 years)

Provided executive and personal assistance to the CEO and Director, managing schedules, priorities, and daily coordination. Owned calendar management, served as primary client contact, and maintained shipment trackers and documentation.

Calendar Management Client Relations Excel Documentation Meeting Minutes Action Item Tracking Communication Skills

Key Account Manager (Virtual)

Agritradex Commodities (India) Pvt. Ltd.

Jan 2022 - Dec 2022 (11 months)

Grew and retained FMCG key accounts through proactive client communication, converting prospects into onboarded clients. Partnered with the Director to build account plans and managed the full workflow independently.

Key Account Management Client Communication Google Workspace Reporting Lead Outreach

Client & Sales Virtual Assistant

One Store India Private Limited

Jan 2016 - Dec 2021 (5 years 11 months)

Managed the CEO's calendar and daily schedule, coordinated high-priority meetings, and owned the full client lifecycle for a mobile monitoring application. Handled hosting migrations, DNS changes, and domain management, and created HTML newsletters and landing pages.

Calendar Management Client Onboarding Technical Support Hosting Migration DNS management HTML Quickbooks Wix SOP Development Billing Team Coordination

Customer Success Advisor

Webhelp India Pvt. Ltd.

Jan 2016 - Dec 2016 (11 months)

Resolved U.S. and UK customer queries via chat, calls, and email, prioritizing first-call resolution and identifying recurring issues. Spotted upsell and cross-sell opportunities while supporting customers on product, pricing, and order status.

Customer Service Query Resolution Upselling Cross Selling Communication Skills

IT Operations Analyst

Accenture

Jan 2014 - Dec 2015 (1 year 11 months)

Reviewed and classified YouTube content for platform-guideline compliance, applying access restrictions to safeguard brand integrity. Supported U.S. customer accounts via chat, calls, and email, and edited live-streaming sessions for quality and copyright compliance.

Content Moderation Compliance Customer Support Live Streaming Quality Assurance

Senior Associate

MetLife GOSC

Jan 2011 - Dec 2014 (3 years 11 months)

Supported U.S. customers end-to-end, scheduling appointments, resolving inquiries, and coordinating with vendors and internal teams. Flagged recurring client concerns to management, contributing to process improvements.

Customer Support Appointment Scheduling Vendor coordination Process Improvement