Open to opportunities

Shivanjana Saha

@shivanjanasaha

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Executive Assistant and Virtual Operations Specialist optimizing workflows, CRM, and leadership support.

India

Message

What I'm looking for

I’m looking to support leadership remotely by streamlining workflows, managing CRM systems, and coordinating cross-functional projects with efficiency, accuracy, and confidentiality in a fast-paced environment.

I’m a high-impact Executive Assistant & Virtual Operations Specialist with 11+ years of experience supporting leadership, optimizing workflows, and managing business operations across automotive, HR, and remote environments. I’m known for streamlining processes, improving customer experience, and keeping work accurate, efficient, and confidential.

In my current role as a Virtual Executive Assistant for a US client, I manage executive calendars, meetings, and workflows for seamless remote operations. I handle high-volume email communication, optimize CRM systems (Salesforce, HubSpot, GoHighLevel), and conduct research to generate reports that support decisions.

Previously as an Executive Assistant at SPM, I optimized executive schedules, facilitated meetings and documentation, and managed confidential records and executive reporting. I also coordinated tasks/projects to ensure deadlines and deliverables were met.

Earlier, I led HR operations as an HR Manager (recruitment, payroll, HR policies, employee relations, and compliance). I also headed CRM work in the automotive space—driving customer experience strategy, managing escalations, improving satisfaction, and supporting showroom/service coordination.

Experience

Work history, roles, and key accomplishments

Current

Virtual Executive Assistant

Current

Wing Assistant

Feb 2024 - Present (2 years 5 months)

Provided remote executive support for a US client, including executive calendar and meeting management, high-volume email handling, and CRM maintenance. Coordinated tasks/projects to meet deadlines and managed Wix websites with basic SEO.

Calendar Management Meeting Coordination Email Management CRM Management Salesforce HubSpot GoHighLevel Research And Reporting Project Coordination Stakeholder Communication Wix Basic SEO

Executive Assistant

SPM

May 2022 - Feb 2024 (1 year 9 months)

Optimized executive schedules to improve time efficiency and task prioritization. Facilitated meetings and documentation, managed confidential records, produced executive reporting, and followed up on strategic tasks.

Calendar Management Meeting facilitation Documentation Executive Reporting Research Follow up Prioritization

HR Manager

Bhola Institutional Trust

Aug 2019 - Apr 2022 (2 years 8 months)

Led recruitment, payroll, and HR policy implementation. Managed employee relations and engagement initiatives while ensuring HR law and organizational compliance.

Recruitment Payroll HR Policy Employee Relations Employee Engagement HR Compliance

Head of CRM

Tristar Motors (Mercedes-Benz)

Mar 2018 - Jul 2019 (1 year 4 months)

Led the customer experience strategy and CRM team performance. Handled customer escalations, improved customer satisfaction, and managed showroom and service coordination.

Customer Experience Strategy Escalation Management Customer Satisfaction Showroom Coordination Service Coordination CRM Operations