Riccardo Michel

I’m a Customer Care Manager with aviation experience, focused on consistently exceeding sales targets through tailored service and up-selling. As the primary liaison between charter customers, aircraft owners, and internal teams, I make sure every request moves smoothly—from initial booking to successful completion.

In my current role at Avcon Jet in Vienna, I manage and oversee flight itineraries and coordinate critical ancillary services. I professionally handle catering, ground transportation, and car rentals, using attention to detail to enhance the client experience while driving incremental revenue.

Before this, I worked as a Crew Controller at Avcon Jet, where I monitored and adjusted flight deck and cabin crew rosters in real time. I also coordinated crew positioning through flight and hotel bookings to support efficient, day-to-day operations.

My foundation comes from customer-facing leadership in travel and hospitality, including freelance travel consulting and cabin management at Ryanair. I’ve led teams, managed front-desk operations, and built a service mindset that balances calm coordination with proactive sales—always aiming to deliver a safe, comfortable, and memorable passenger journey.