Riccardo Michel
@riccardomichel
Aviation customer care manager driving revenue through tailored charter service.
What I'm looking for
I’m a Customer Care Manager with aviation experience, focused on consistently exceeding sales targets through tailored service and up-selling. As the primary liaison between charter customers, aircraft owners, and internal teams, I make sure every request moves smoothly—from initial booking to successful completion.
In my current role at Avcon Jet in Vienna, I manage and oversee flight itineraries and coordinate critical ancillary services. I professionally handle catering, ground transportation, and car rentals, using attention to detail to enhance the client experience while driving incremental revenue.
Before this, I worked as a Crew Controller at Avcon Jet, where I monitored and adjusted flight deck and cabin crew rosters in real time. I also coordinated crew positioning through flight and hotel bookings to support efficient, day-to-day operations.
My foundation comes from customer-facing leadership in travel and hospitality, including freelance travel consulting and cabin management at Ryanair. I’ve led teams, managed front-desk operations, and built a service mindset that balances calm coordination with proactive sales—always aiming to deliver a safe, comfortable, and memorable passenger journey.
Experience
Work history, roles, and key accomplishments
Freelance Travel Consultant
Dino The Tourist
May 2017 - Feb 2024 (6 years 9 months)
Created and published curated flight deals and holiday packages in partnership with tour operators. Managed digital marketing efforts and promotional campaigns across social media to drive customer engagement.
Part-Time Receptionist
Bellevue House
Jul 2014 - Feb 2020 (5 years 7 months)
Managed front desk operations across day and night shifts for a family-run boutique hotel. Handled guest reception, reservation management, and billing while delivering attentive, personalized service.
Education
Degrees, certifications, and relevant coursework
Istituto Tecnico Industriale Piero Calamandrei
Electronics and Telecommunications
1998 - 2004
Studied Electronics and Telecommunications at Istituto Tecnico Industriale Piero Calamandrei from 1998 to 2004.
Availability
Location
Authorized to work in
Job categories
Skills
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